OCL TERMS & CONDITIONS AND FAQ’s

What’s your online booking procedure?

Once you submit your booking online, we will process the full amount of your trip via the card you provided and you will receive an email confirmation, confirming all the info you submitted online. If you submit an online booking for a trip in less than 3 hrs., please call our office.

Where should I meet my driver at the airport?

Our pickup policy at the airport is standard. When you arrive at the airport and turn your cell phone on you should have a text from your driver. Once you have retrieved your luggage and are ready for pickup please call your driver and advise your location and the driver will meet you curbside.

How much should I tip?

Great question, the industry standard gratuity is 20%. We charge a 20% service fee on all reservations, if you like to tip your driver outside of the service fee you most certainly can!

Do you charge for waiting time?

Each customer has a 45 min free waiting period after the plane has landed for domestic flights and 60 mins free for international flights. After these respected times OCL reserves the right to charge $6 per 5 min increments based on a case by case scenario.

What is your cancellation policy?

**All cancellations must be done via email ONLY, our email is at the top of your confirmation or you can reply via email from your confirmation. Trips canceled within 2 calendar days of the pickup will be charged the full cost of the reservation. Cancellations outside of 2 calendar days will be charged a $45 cancellation fee per leg of trip and the remaining refunded. 15 passenger vans are considered specialty vehicles ( 7 or more ) All specialty vehicle cancellations within 2 weeks of the scheduled trip would forfeit the cost of the reservation, outside of 2 weeks there is a $75 cancellation fee per leg of trip. All trips schedules that are changed by the customer, the airline or weather delays can be rebooked at no additional cost. Failure to rebook will result in forfeiture of the original reservation cost or a future credit can be given at managements discretion. If information you provided to our office such as airline, flight number, dates are not valid and they impede a successful pickup you will be charged the full cost of the trip for the reservation slot reserved. All refunds for cancelled trips will take a 4-7 business day processing time. We reserve the right to cancel any trip at any time. Should we do so a full refund will be provided. We cannot be held liable for any missed flights due to acts of God or mechanical failure. Waiting time: (After flight lands) 45mins free on domestic flights. 1hr free on international flights. After the cost is $6 per 5 min increments.

 

 

What is your billing procedure?
We accept all major credit cards and gift cards for payment. We do not accept cash. In order to make a reservation you must have a valid credit or debit card with a Visa or Mastercard logo. Your card will be billed for the full amount of the trip the day of booking and an email confirmation and receipt will follow. Should you need to cancel within the allowed time a refund will be issued to your card within 4-7 business days from the day your cancellation is received in writing.