OCL TERMS & CONDITIONS AND FAQ’s
What’s your online booking procedure?
Once you submit your booking online, we will process the full amount of your trip via the card you provided and you will receive an email confirmation, confirming all the info you submitted online. If you submit an online booking for a trip in less than 3 hrs., please call our office.
Where should I meet my driver at the airport?
Our pickup policy at the airport is standard. When you arrive at the airport and turn your cell phone on you should have a text from your driver. Once you have retrieved your luggage and are ready for pickup please call your driver and advise your location and the driver will meet you curbside.
How much should I tip?
Great question, the industry standard gratuity is 20%. We charge a 20% service fee on all reservations, if you like to tip your driver outside of the service fee you most certainly can!
Do you charge for waiting time?
Each customer has a 45 min free waiting period after the plane has landed for domestic flights and 60 mins free for international flights. After these respected times OCL reserves the right to charge $6 per 5 min increments based on a case by case scenario.
What is your cancellation policy?
All cancellations must be done in writing (email )ONLY. Trips canceled within 2 calendar days of the pickup will be charged the full cost of the reservation. Outside of 2 calendar days there is a $35 cancellation fee (this applies to weather related cancels as well). All trips schedules that are changed by the customer, the airline or weather delays can be rebooked at no additional cost, failure to rebook will result in full cost of the trip being forfeited. We will only rebook the trip provided we have availability, if we do not have availability for the rebooking you will be charged 1/2 the cost of the original reservation and the rest refunded ( this also applies to weather related changes and delays). If information you provided to OCL such as airline, flight number, dates are not valid and they impede a successful pickup you will be charged the full cost of the trip for the reservation slot reserved. All refunds for cancelled trips will take a 4-7 business day processing time. OCL reserves the right to cancel any trip for any reason at any time and will provide a full refund. OCL cannot be held liable for any missed flights due to acts of God or mechanical failure.
What is your billing procedure?
We accept all major credit cards and gift cards for payment. We do not accept cash. In order to make a reservation you must have a valid credit or debit card with a Visa or Mastercard logo. Your card will be billed for the full amount of the trip the day of booking and an email confirmation and receipt will follow. Should you need to cancel within the allowed time a refund will be issued to your card within 4-7 business days from the day your cancellation is received in writing.